Get 10% off on your first order   /   FREE Shipping AU$49+   /   International shipping available for AU   /  

Shipping & Delivery

Shipping Process

1. Order Processing & Fulfilment: Once payment (settled in AUD) is completed and verified, your order will be processed by our Stylevana warehouse system awaiting product fulfilment. The order processing time varies for each order and depends on the ordered items’ availability status shown on product page. If your ordered items have different availability statuses, you may refer the order processing time of the product with longer availability status in working days as reference as your order will be processed and shipped out altogether.

You may refer to the following stock status to estimate the processing time.

1. In Stock in Australian Warehouse : Usually shipped within 24 hours
2. Dispatch from Australian Warehouse within 14 working days
3. In Stock in Hong Kong Warehouse: Usually shipped within 24 hours
4. Limited Stock in Hong Kong Warehouse: Usually shipped within 24 hours but low quantities are left
5. Usually shipped within 7 working days in Hong Kong Warehouse
6. Usually shipped within 7 – 14 working days in Hong Kong Warehouse
7. Usually shipped within 14 – 21 working days in Hong Kong Warehouse
8. Usually shipped within 30 working days in Hong Kong Warehouse
9. Out of stock

* The stock status in the product page is an estimated stock status in our Australian or Hong Kong Warehouse. Please note that the order’s ship out location would be subject to change according to the actual stock status of our Warehouses in order to process and deliver your order in a timely manner.

2. Order Packing: Once all the order items are ready in our warehouse, Stylevana team will start the packing process to get your order dispatched from our warehouse as soon as possible.

3. Order Shipped: Once your order is dispatched from our warehouse and with the courier, you will receive an email with tracking numbers. Shipping time takes up to 1-5 working days if the order is shipped from our Australian Warehouse and up to 6 – 14 working days depending on the shipment method you choose during checkout.

* Please note that we are closed on Saturdays, Sundays, Hong Kong or Australia Public Holidays respectively. Shipping may also take longer during sale periods, holidays and extreme weather 

*Due to the holiday period, please note Stylevana's shipping cut-off date when making your purchase.


Shipping Location

All orders will be either shipped from our Australian or Hong Kong warehouse and we currently only ship to Australia.

Please note that the order will be dispatched from the Australian Warehouse if all items have statuses "In Stock in Australian Warehouse" or "Dispatch from Australian Warehouse within 7 working days.” Otherwise, the whole order will be dispatched from our Hong Kong Warehouse.

Unfortunately, due to the new freighter schedule policy, we will be facing further restriction on the number of cargoes, which may result in shipping delays of 7-10 working days. We are sorry for any inconvenience caused. You are required to provide a valid shipping address, and "Parcel Locker" is NOT accepted. Please contact our Customer Service if you need any further assistance.

Please check the link for more information
https://www.cathaypacificcargo.com/AboutCathayPacificCargo/NewsUpdates/News/tabid/234/NewsID/20210319/Type/N/Detail/T/language/en-US/Default.aspx

Standard & Express Shipping Service & Rate


Stylevana currently offers standard shipping and express shipping for Australia orders. The shipping fee will be different for order value below or above AU$49, destination and shipping weight. Please refer to the chart for details below.

Please take note that shipping to remote area will take 2 – 3 business days more, as well as an additional shipping charge will be charged for delivery of remote areas. Such shipping charges will be added and shown as shipping surcharge in your checkout order amount. Please check with your postal code to get the remote area shipping fee here.

 Due to the spike of orders during holiday seasons and public holidays, it is still challenging for us both in order processing and handling customers’ enquiries. Rest assured that our team is working hard to answer your inquiry and ship out your order as soon as possible. Please accept our sincerest apology. Thank you for your understanding and patience.

Ship to AU

Country Warehouse Shipping Service Weight Shipping fee Estimated shipping days Tracking Code Insurance

Order Value

< AU$49

Order Value

AU$49 - AU$100 

Order Value

> AU$100

AustraliaAustralia Standard Any AU$8.29 FREE FREE

Within

- 5
business day

Yes Extra 4% of the order subtotal
Australia Hong Kong Standard Any AU$8.29 FREE FREE

Within

- 8
business day

Yes Extra 4% of the order subtotal
Express AU$15.99 AU$9.99 FREE

Within

- 6
business day

*Estimated shipping days for remote area will take 2 extra days


Delivery Time

The delivery time is determined by the product availability status and the selected shipping service. Product availability status indicates the handling and processing time required to fulfil and process your order before dispatch. Actual shipping and delivery time depend on the selected shipping service during checkout - please refer to above Shipping Service & Rate section. Order delivery time frame are approximations and quoted by the courier company only.

Insured Shipping Service & Rates
We offer optional insurance for each shipping service to cover your order from loss and damage during transit. The insurance fee is 4% of the order subtotal.

For orders shipped with Insured Standard Shipping or Insured Express Shipping, Stylevana will cover in full value for any physical loss or damage of the goods during transit. You may ask for the refund of the product value.

Potential Lost Parcel

Below conditions are required in claiming a full product value refund or replacement if you suspect your parcel(s) is/are lost:

1) You open the claim with us by submitting a ticket within 14 business days* after the tracking is sent to you
2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from the courier or any other relevant parties

*We may not be able to open investigation cases with the courier for cases reported to us after 14 calendar days of the tracking provided.

Damaged Goods

Below conditions are required in claiming a full refund or replacement for damaged good(s):

1) You open the claim with us by submitting a ticket within 48 hours of receipt*, plus providing us with the order number, item name and all photos of the package, including inner and outer box, courier bag, wrapped bubbles and product photos

2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from the courier or any other relevant parties

*The receiving date is the date that parcel status shown as ‘delivered’. After 48 hours of receipt, we will deem you to have received the parcel in good condition and therefore we regret that all claims will not be proceeded thereof.

For orders shipped without insurance, courier companies only cover physical loss or damage to an item during transit that is subjected to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is successfully delivered to the designated destination. Stylevana is not responsible for the aforementioned liability or any dispute arisen in regards to the delivery of goods. Despite that, we will do our utmost to assist you in any event if you need to contact the courier to resolve an issue.

 

Add Stylevana to Home Screen. Follow these steps HERE